During the first hours of my new job as the GIS manager at the Mid-America Regional Council, I cleared the crumbs from my predecessor's keyboard, pulled old sticky notes from the monitor, rifled through existing folders for useful information, and made the ritualistic first trip to the supply closet. It was straightforward to this point, the keywords being to this point. I had to decide what to do next, and it was not going to be long before the phone started ringing.